Q: How long do I have to return an item?
You have 14 calendar days from the date of delivery to return an item, provided it is unused and in its original packaging.

Q: Who pays for the return shipping?
The customer is responsible for the cost of return shipping, unless the item is faulty or incorrect.

Q: Can I return a personalised or made-to-order item?
No, personalised or custom-made items cannot be returned unless they are faulty.

Q: What should I do if I receive a damaged or incorrect item?
Please contact us at returns@4kinteriors.com within 48 hours of delivery. We may request photos and offer a replacement, repair, or refund.

Q: How will I receive my refund?
Refunds are processed to your original method of payment within 7–10 working days after we receive and inspect the returned item.

Q: Can I return sale or clearance items?
Sale items may not be eligible for refund unless they are faulty. Please contact us if you are unsure before purchasing.

Q: What if I used a discount code on my purchase?
Your refund will be for the amount paid after the discount was applied, not the original price of the item.

Q: How can I start a return?
Email us at returns@4kinteriors.com with your order number and reason for return. We will provide return instructions and the address.

Q: What if my refund is delayed?
If you haven't received your refund after 10 working days, please check with your bank. If the issue persists, contact us at returns@4kinteriors.com.