To qualify for a return:
- Items must be returned within 14 calendar days of delivery.
- Products must be unused, undamaged, and returned in their original packaging.
- Proof of purchase (e.g. order number, invoice) must be provided.
Certain products and services are non-returnable, including but not limited to:
- Perishable items (e.g. real flowers provided with vases).
- Personalised or made-to-order products.
- Downloadable digital content or software.
- Gift cards or gift-wrapping services. If you are unsure whether an item qualifies, please contact us before purchasing.
Under the Consumer Contracts Regulations, if you change your mind within 14 days of delivery, you are entitled to a full refund of the original product price, provided the item is returned in its original condition and packaging.
- Please note: You are responsible for covering the return shipping costs.
- The original shipping charges are not refunded unless the item was faulty or misdescribed.
If you receive an item that is faulty, damaged, or not as described, please contact us at returns@4kinteriors.com within 48 hours of receiving your order. We may offer a replacement, repair, or full refund, depending on the circumstances. Do not return faulty goods without first contacting us, as we may require photos or additional information to process your claim.
Before sending back any item, please:
1. Email returns@4kinteriors.com to notify us of your return request.
2. Package the item securely in its original packaging.
3. Include your order number and reason for return. Return address details will be provided upon contacting us. We recommend using a trackable shipping method, as we cannot be held responsible for lost returns.
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 7–10 working days.
- If the item was purchased with a discount code or voucher, only the amount paid will be refunded.
- Items purchased on sale or clearance may not be eligible for refund unless faulty. Please contact us if unsure before purchase.
If you have not received a refund within the expected time:
- Check your bank or card statement.
- Contact your bank, as processing times may vary.
- If the issue persists, contact us at returns@4kinteriors.com.
For all return-related queries,
please contact:
📧 returns@4kinteriors.com
📞 Customer Service: Available Monday–Friday, 9am–5pm (UK Time)
Q: How long do I have to return an item?
You have 14 calendar days from the date of delivery to return an item, provided it is unused and in its original packaging.
Q: Who pays for the return shipping?
The customer is responsible for the cost of return shipping, unless the item is faulty or incorrect.
Q: Can I return a personalised or made-to-order item?
No, personalised or custom-made items cannot be returned unless they are faulty.
Q: What should I do if I receive a damaged or incorrect item?
Please contact us at returns@4kinteriors.com within 48 hours of delivery. We may request photos and offer a replacement, repair, or refund.
Q: How will I receive my refund?
Refunds are processed to your original method of payment within 7–10 working days after we receive and inspect the returned item.
Q: Can I return sale or clearance items?
Sale items may not be eligible for refund unless they are faulty. Please contact us if you are unsure before purchasing.
Q: What if I used a discount code on my purchase?
Your refund will be for the amount paid after the discount was applied, not the original price of the item.
Q: How can I start a return?
Email us at returns@4kinteriors.com with your order number and reason for return. We will provide return instructions and the address.
Q: What if my refund is delayed?
If you haven't received your refund after 10 working days, please check with your bank. If the issue persists, contact us at returns@4kinteriors.com.
